Boarding advice

Before getting on board, it’s a good idea to take some small precautions to ensure your journey goes smoothly:

When you buy your ticket, check that all the details on it are correct, as it is not possible to change tickets after the day of travel.
In order to ensure you catch the train in good time, plan on arriving at the station at least 45 minutes before it is scheduled to depart.
Take care of your belongings and your ticket.
Don’t throw anything out of the window. Dispose of garbage in the colored selective trash cans located between the train cars.

Tickets

Punctuality, safety, hygiene and comfort.
Ask for help to get on or off the train, if required.
Transport luggage weighing up to 35 kg and no more than 1 m long free of charge (in the luggage compartment).
Compensation for lost or damaged luggage.
A partial refund if, for some reason, the journey takes place on a train that does not meet contractual standards.
Receive a refund or change their ticket if they decide not to travel, provided that they give at least six hours’ notice.
Immediate and suitable assistance in the case of an accident.

Check that all the details on your ticket are correct, as it is not possible to change tickets after the day of travel.
Arrive at the station 45 minutes before the scheduled departure time.
Avoid taking too much luggage. The limit per passenger is 35 kg.
Take care of your belongings and your ticket.

Smoke on board.
Drink alcoholic beverages.
Gamble.
Use audio equipment without headphones.
Embark in a state of drunkenness.
Carry a weapon or any other object considered dangerous within the train.
Embark with animals, except in the case of guide dogs.
Transport very large objects or those that do not fit in the hand luggage compartment.
Try to board the train without a ticket or identity document.
Behave inappropriately for a public place.