Travel advice

Follow this advice to help ensure you have an enjoyable journey:

• Keep your ticket in a safe place. You will need to have it on you throughout your trip.
• Sit on the seat specified on your ticket. Any queries may be directed to an onboard member of staff.
• Take care of your luggage during the trip. You are responsible for it. Don’t forget to label it.
• Dispose of different kinds of waste in the appropriate colored garbage containers located between the train cars. If you prefer, hand your garbage over to a member of staff.
• Wear comfortable clothes and footwear. It is best not to wear tight clothes and high heels.
• Do not let children wander around the train unaccompanied. Always keep an eye on them.
• In the event of any technical problems, keep calm and pay attention to the visual and sound signals.

To find out a train’s expected time of arrival, call 0300 313 6580 (price of a local call throughout Brazil).

Passengers may not

• Smoke on board.
• Drink alcoholic beverages.
• Gamble.
• Use audio equipment without headphones.
• Embark in a state of drunkenness.
• Carry a weapon or any other object considered dangerous within the train.
• Embark with animals, except in the case of guide dogs.
• Transport very large objects or those that do not fit in the hand luggage compartment.
• Behave inappropriately for a public place.

Lost and found

Vale does not assume responsibility for passengers’ luggage. However, objects and documents found on the train are taken to the main lost and found office. If you want to claim an object, call the “Alô Ferrovia” helpline on 0800 285 7000.